RETURN & REFUND POLICY

At AADIMA, customer satisfaction is important to us. We want you to be happy with your purchase. Please read our return and refund policy before placing an order.

1. Return Eligibility

Customers may request a return within 7 days of receiving their order, provided the product meets our return conditions.

To be eligible for a return:

• The product must be unused and in its original condition.

• The product must be returned with its original packaging, tags, and accessories, where applicable.

• Proof of purchase may be required.

2. Non-Returnable Products

Certain products may not be eligible for return, including:

• Products marked as non-returnable.

• Personalized or custom-made products.

• Products that have been used, damaged by the customer, or altered after delivery.

• Other products excluded from returns by applicable law.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide your order details and clear photographs of the product and packaging so we can review your request.

4. Return Shipping Charges

Customers are responsible for return shipping charges for change-of-mind returns or other eligible returns not caused by an error on our part.

If the product is defective, damaged during delivery, or incorrectly supplied, AADIMA will review the issue and arrange an appropriate solution in accordance with applicable law.

5. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed through the original payment method, where possible, or another mutually agreed method.

The time required for the refund to appear in your account may depend on your payment provider.

6. Exchanges

Exchanges are subject to product availability. Please contact us before returning a product to confirm whether an exchange is possible.

7. How to Request a Return

To request a return or refund, contact us through the WhatsApp number displayed on our store.

Please include your order number, reason for the return, and supporting photographs where applicable.

8. Contact Us

For questions about returns and refunds, please contact AADIMA through our official store contact details.

We reserve the right to review return requests in accordance with this policy and applicable consumer protection laws.