Our Products
Aadima
Frequently asked questions
1. What products does AADIMA sell?
AADIMA offers a diverse collection of handmade bamboo bags, traditional handicrafts, stylish clothing, and unique lifestyle products. We aim to bring quality, creativity, and style to every customer.
2. Where is AADIMA located?
AADIMA is based in India and serves customers looking for unique products from India and beyond.
3. Do you offer international shipping?
Yes, we aim to serve customers worldwide. International shipping availability depends on the destination, product, and shipping service available for your order. Please contact us to confirm delivery to your country.
4. How can I place an order?
You can browse our product collection, select your preferred items, and contact us through WhatsApp to place your order. Our team will help you with product details, pricing, and shipping information.
5. What payment methods do you accept?
Available payment methods will be confirmed when you place your order. Please contact us before making a payment to verify the available options for your country.
6. How much does shipping cost?
Shipping charges depend on your delivery location, package weight, dimensions, and shipping method. We will confirm the shipping cost before you finalize your order.
7. How long does delivery take?
Delivery times vary depending on your location and the shipping service used. International orders may take longer because of customs clearance and other shipping procedures. We will share the estimated delivery time when confirming your order.
8. Can I return or exchange a product?
Return and exchange requests are subject to our return policy. Products must meet the applicable return conditions. Please contact us before returning any item for instructions.
9. Who pays for return shipping?
Unless the product is defective or we have sent an incorrect item, the customer is responsible for return shipping charges, subject to our return policy and applicable consumer laws.
10. Are your handmade products exactly as shown in the pictures?
We make every effort to display our products accurately. However, handmade products may have slight variations in color, texture, pattern, or finish. These natural differences make each piece unique.
11. Can I cancel my order?
Please contact us as soon as possible if you want to cancel an order. Cancellation depends on the order's processing and shipping status. Orders that have already been dispatched may not be eligible for cancellation.
12. Will I have to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. These charges and the responsibility for paying them depend on the shipping terms and applicable local regulations. Please confirm the details before ordering.
13. How can I track my order?
If tracking is available for your shipment, we will provide the tracking details after dispatch. You can use these details to check your shipment's progress.
14. How can I contact AADIMA?
You can contact us through the WhatsApp number displayed on our store. We will be happy to help with product inquiries, orders, shipping, and other questions.
15. Can I order products in bulk?
Yes, you can contact us to discuss bulk orders. Pricing, availability, minimum order quantities, and shipping charges will depend on the products and order size.